Driving Related
Do I need a special licence for renting a truck or a van?
No special licence is required to rent our trucks or vans.
Do I need to be over 21 to hire a vehicle?
No, as long as you have a full class 1 driver’s licence. (Extra insurance premium apply for drivers under 25yrs).
Can I get a vehicle with an automatic transmission?
Yes, we have both automatic and manual transmission available on request.
Can I use my overseas licence to hire vehicles?
Yes, as long as it is an English version and is a valid full licence.
Booking Related
Cancellation Fee
If cancelled 22 days or more prior to pick up – No Fee
If cancelled 11 to 21 day prior to pick up – 25% of Total Rental
If cancelled 10 to 2 day prior to pick up – 50% of Total Rental
If cancelled within 24 hours of pick up or no show – 100% of Total Rental
No refund applies to any early returns.
Non refundable 100% deposit is required for bookings during our peak season (15 October to 28 Feburary)
How much time in advance do I need to book?
Usually a week in advance, but feel free to give us a call for availabilities of the day
What if we cannot return the vehicle on time?
Give us a call to let us know, we can usually sort something out.
What if I return earlier than the period I have booked and paid?
The charge will stay the same as booked period as we cannot book it for any other customers.
Do I need to refuel the vehicle before returning it?
Yes, all vehicles will be supplied with full tank of fuel so refuelling is the user’s responsibility and sighting of fuel receipt is required upon return.
Can I park my vehicle there while I hire a truck?
If we have enough room in our yard, we will make it work.
Can I hire from one location and return to another?
Yes, minimum hire period and relocation fee applies, please call us to enquire.
Can I get a better deal if I hire for a long time or regularly?
Yes, we can usually structure a deal that fits your purpose and budget, give us a call to discuss.
Do I need to pay a bond?
Yes, bond of $600 is required for each vehicle hire. Refundable at completion of hire.
Insurance Related
What are the insurance options?
We have various insurance options for different types of vehicle. These options are avaiable when you book a vehicle.
Vehicle Related
Do the trucks come with a tail lift?
Yes, some of our trucks come with tail lifts, booking is essential.
What size tow ball do I need to hire a trailer?
Our standard fitting size is 1 7/8”
Will my queen size bed fit in a van?
Yes, a standard queen size bed with standard thickness will fit in a van.
How much luggage can I fit in a people mover?
Three large pieces plus five small pieces.
